Bailiwick is driven to discover personalized solutions that solve technology challenges.

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Whats Bailiwick's Bailiwick?


For 29 years we have been delivering IT solutions for complex business environments across a variety of industries.

Value of Partnership

About Us

Our vision is to be the indispensable partner of technology solutions, guiding and simplifying an increasingly complex world.

Two women order food from touchscreen menu board at quick serve restaurant

Fast Fix for Fast Food

Technology upgrade for over 1,400 locations

Project Overview


Fast Food


Technology update/refresh


9 months


1,400 stores

total assets



With the deadline for PCI compliance fast approaching, our customer needed to move quickly to upgrade technology at all of its 1,400 fast food locations. They also wanted to use the opportunity to install hardware at every location to improve employee productivity. Among other steps, this involved removing old cable and installing new cabling infrastructure to ensure consistent equipment and network performance at all locations. Since stores needed to remain open during the technology upgrade, Bailiwick® performed all installations between 9 PM and 6 AM (4:30 AM at locations that served breakfast) and finished all work at each location in one night.

quick serve


This customer chose Bailiwick because of our ability to organize quickly and execute flawlessly, as well as our proven nimbleness at managing complex operations on a large scale. As with so many of our IT projects, planning and preparation occurred simultaneously, but with no impact on our usual high quality results. Early in the project, we spent two weeks conducting on-site, in-depth training with our lead technicians, an essential step that enabled them to instill the project requirements with other teams.

In this particular case, we also helped the customer work through challenges on sites in the U.S. and Canada, as well as manage expanded scope that required more than one visit to certain stores. In the end, we provided a complete turnkey solution that included:

Among the challenges we overcame during the project were:

  • Complex scheduling requirements
  • Equipment shortages
  • Data transition delays
  • Failure of equipment mounts
  • DSL failures
  • Hard lid ceilings
  • Delayed shipments
  • Data transition delays
  • Delayed shipments of original manufacturer equipment to our configuration center
  • Managing additional responsibilities introduced during the project rollout
Bailiwick employees having a planning meeting

Project Details

The true measure of Bailiwick's ability to organize, plan and deploy assets on a project this massive can be summed up in one telling anecdote: We moved faster than our customer anticipated, so much so that they asked us to slow down our schedule. The technology upgrade turned out to be one of the most successful projects this fast food chain has deployed. As a result, Bailiwick has been involved in additional projects, including new site openings and additional technology refreshes.

  • 1,400 sites received a technology refresh/upgrade over 9 months
  • Equipment upgrades included an average of 16 devices per store or 23,000 devices across the entire chain
  • Twenty five technicians were trained during the initial phase and supplemented with 20 additional techs in a “train the trainer” program


across entire chain

Keys to Success


Planning was implemented with maximum precision. Bailiwick's project team engineered a forecast of inventory levels and processing capacity, ensuring that equipment would be available to meet established timeframes.


Vigorous technician training was conducted before the start of the project - Bailiwick personnel were prepared for any and all issues that arose during the process.

quick turn

Cost-savings were significant, thanks to Bailiwick's expedited turn around of existing hardware.


Live communication between Bailiwick and the retail locations insured its success.


By being proactive with strategies and solutions, Bailiwick successfully orchestrated the upgrade, delivering an outcome to the client that surpassed their original expectations.

Curiosity and creative problem-solving.

Get in touch and let us know how we can help your business.