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Fast Fix for Fast Food

Technology Upgrade for More Than 1,400 Locations.

Two women order food at a digital touch screen kiosk.

Project Overview

INDUSTRY

Fast Food

PROJECT

Technology update/refresh

TIMEFRAME

9 months

SIZE

1,400 stores

TOTAL ASSETS

23,000

Introduction

With the deadline for PCI compliance fast approaching, our customer needed to move quickly to upgrade technology at all of its 1,400 fast food locations. They also wanted to use the opportunity to install hardware at every location to improve employee productivity. Among other steps, this involved removing old cable and installing new cabling infrastructure to ensure consistent equipment and network performance at all locations. Since stores needed to remain open during the technology upgrade, Bailiwick® performed all installations between 9 PM and 6 AM (4:30 AM at locations that served breakfast) and finished all work at each location in one night.

1400

QUICK SERVE

LOCATIONS

Approach

This customer chose Bailiwick because of our ability to organize quickly and execute flawlessly, as well as our proven nimbleness at managing complex operations on a large scale. As with so many of our IT projects, planning and preparation occurred simultaneously, but with no impact on our usual high quality results. Early in the project, we spent two weeks conducting on-site, in-depth training with our lead technicians, an essential step that enabled them to instill the project requirements with other teams.

In this particular case, we also helped the customer work through challenges on sites in the U.S. and Canada, as well as manage expanded scope that required more than one visit to certain stores. In the end, we provided a complete turnkey solution that included:

  • Materials management
  • Configuration and consolidation
  • Installation of low voltage, cabling, and LAN/ WAN equipment, including wireless

Among the challenges we overcame during the project were:

  • Complex scheduling requirements
  • Equipment shortages
  • Data transition delays
  • Failure of equipment mounts
  • DSL failures
  • Hard lid ceilings
  • Delayed shipments
  • Data transition delays
  • Delayed shipments of original manufacturer equipment to our configuration center
  • Managing additional responsibilities introduced during the project rollout

Project Details

The true measure of Bailiwick’s ability to organize, plan and deploy assets on a project this massive can be summed up in one telling anecdote: We moved faster than our customer anticipated, so much so that they asked us to slow down our schedule. The technology upgrade turned out to be one of the most successful projects this fast food chain has deployed. As a result, Bailiwick has been involved in additional projects, including new site openings and additional technology refreshes.

  • 1,400 sites received a technology refresh/upgrade over 9 months
  • Equipment upgrades included an average of 16 devices per store or 23,000 devices across the entire chain
  • Twenty five technicians were trained during the initial phase and supplemented with 20 additional techs in a “train the trainer” program

UPGRADED

23K

DEVICES

ACROSS ENTIRE CHAIN

Keys to Success

PLANNING

Planning was implemented with maximum precision. Bailiwick’s project team engineered a forecast of inventory levels and processing capacity, ensuring that equipment would be available to meet established timeframes.

TECHNICIAN TRAINING

Vigorous technician training was conducted before the start of the project – Bailiwick personnel were prepared for any and all issues that arose during the process.

QUICK TURNAROUND

Cost-savings were significant, thanks to Bailiwick’s expedited turn around of existing hardware.

COMMUNICATION

Live communication between Bailiwick and the retail locations insured its success.

PROACTIVE

By being proactive with strategies and solutions, Bailiwick successfully orchestrated the upgrade, delivering an outcome to the client that surpassed their original expectations.

Unleash the Power of Curiosity and Innovative Problem-Solving!

Connect with us today, and let’s explore the unique ways we can propel your business forward.

Your success is our passion – let’s make it happen together!

Contact Us
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Design, Deployment, and Managed Site Care
For your complex, large-scale IT Initiatives

United by our commitment to excellence and service, we drive technology solutions for our customers by embracing and mastering challenges. Bailiwick® is known for creative problem-solving and developing solutions which accelerate growth and profitability for our clients.

Bailiwick

Bailiwick Partners

Careers

Community Engagement

Culture

History

Leadership

In the News

Events and Conferences

Insights

Blogs

Success Stories

Solutions

  • Asset Lifecycle Management
  • Consolidation and Configuration
  • Digital Signage
  • EV Charging Solutions
  • Help Desk
  • Integrated Intelligence (AI)
  • Integration Center
  • Loss Prevention and Security
  • Maintenance
  • New Store Openings / Remodels / Store Closures
  • WLAN

Industries

  • Fast Casual Restaurants
  • Financial Services
  • Hospitality
  • Large Footprint Retail
  • Logistics
  • Manufacturing
  • Quick Serve Restaurants
  • Small Footprint Retail

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