Enhancing the Fast Casual Restaurant Experience Through Technology
As consumers seek a more efficient and satisfying dining experience, the use of technology is a vital tool for companies looking to capture the attention of the large, fast casual market. Technology can enhance customers’ dining experience, increase a restaurant’s efficiency, and alleviate the struggles of a tight labor market. This will serve to protect profit margins, increase food safety, and minimize other variables that can threaten the vitality of fast casual restaurants—and keep loyal customers coming back for more!
Bailiwick’s turnkey approach gives you the ease of working with one partner to seamlessly manage all your technology, from planning through implementation and ongoing care.
We will help you:
- Increase customer engagement.
- Serve customers more efficiently.
- Increase revenue and improve guest experience.
Elevate your restaurant’s brand with technology solutions deployed by Bailiwick.
Explore how Bailiwick helps national fast casual restaurant brands solve technological challenges:
Guest Experience
Challenge:
How to maintain an inviting atmosphere that creates a hang-out space for families and friends.
Solution:
Create and maintain a guest Wi-Fi to create an appealing and entertaining environment that keeps guests coming back. It starts with the infrastructure and connects to on-site entertainment.
How Can Bailiwick Help?
- Project management, design, and planning of WLAN systems.
- Design and installation of Wi-Fi.
- Deploy entertainment systems at multiple locations across the country.
- Provide on-going maintenance and service.
Kiosk
Challenge:
What restaurant doesn’t feel the constant push to make the ordering experience go faster and more smoothly while continuing to personally serve every guest?
Solution:
Leverage digital messaging kiosks to enhance menu display, promote specials and seasonal items, allow guests to customize orders, and strengthen order accuracy and service speed.
How Can Bailiwick Help?
- Planning and installation of digital kiosks.
- Design cabling and electrical requirements.
- Procurement of cabling and other supplies.
- Manage lifecycle of equipment to help ensure a sustainable system.
Point of Sale
Challenge:
Exceed expectations and eliminate the look of dissatisfied customers trying to navigate outdated point of sale equipment.
Solution:
Upgrade and standardize point of sale equipment, card readers and kiosks for PCI compliance, efficiency, and order accuracy across all locations.
How Can Bailiwick Help?
- Provide engineering services to ensure seamless integration.
- Access to a nationwide network of technicians for timely and consistent installation.
- Ship to site from our state-of-the-art integration center for efficient deployment.
- Schedule follow-up service to minimize downtime.
Kitchen Display Systems
Challenge:
How best to maintain efficient kitchen operations to ensure profitable operations and a successful business.
Solution:
Strategically incorporate kitchen IT systems (kitchen display systems, order routing efficiency systems, video solutions, and equipment monitoring devices).
How Can Bailiwick Help?
- Expertly manage installation of display systems.
- Store equipment at our state-of-the-art integration center to streamline deployment.
- Design cabling configuration for optimal performance.
- Project manage all aspects of installation to minimize disruptions.
Office
Challenge:
Dealing with digital assets that need to be updated or that have become obsolete is not a task that managers enjoy. It takes them away from day-to-day operations that generate revenue.
Solution:
Clean up office equipment, prevent downtime, speed up networks, and keep replacement items available in our warehouse.
How Can Bailiwick Help?
- Managed services from Bailiwick that can handle all aspects of IT operations.
- The integration center can upgrade equipment or securely dispose of it.
- Minimize down time with one call for all services.
- Ship all assets from single warehouse to ease integration.
Drive-Thru
Challenge:
Maintaining a speedy drive-thru may be efficient; it’s not enough today. Customers demand a personalized and frictionless experience.
Solution:
Bailiwick can help your locations successfully deploy drive-thru technology that enhances menu reading, promotes specials and seasonal items, speeds up the drive-thru experience and even promotes personalization.
How Can Bailiwick Help?
- One vendor can manage all installations in North America.
- Experienced teams will troubleshoot issues before they occur.
- Store all supplies at Bailiwick warehouses.
- Deploy and service all systems in a timely and cost-effective manner.