Situation

A leading retailer needed to upgrade its outdated CCTV surveillance but was overwhelmed by the countless IPVS options. A successful upgrade would require cross-functional collaboration between its IT, store operations and loss prevention teams - plus a solid plan to monitor and maintain system health

Solution

IPVS upgrades and maintenance: a strategic and integrated approach

Bailiwick® recommended the best IP camera system options, evaluating their performance at pilot sites over several months. Throughout the evaluation, selection and installation process, we facilitated cross-functional conversations to ensure every department's needs were considered.

Leading the installation process, Bailiwick worked with the manufacturer to determine optimal camera placement. We also took proactive steps to ensure device longevity by partnering with asset management and warranty services.

Moving forward, Bailiwick offered the retailer a customized maintenance service built on a strong understanding of their systems and cabling infrastructure. The retailer now receives valuable system trend reports to effectively evaluate the performance of the new system.